Refund policy

30-Day Easy Returns

At Ormexis, we want you to feel confident shopping with us. If you’re not completely satisfied with your order, we offer a simple and transparent return and refund process.

This policy applies to orders worldwide.

Key Information

Return Period: 30 days from the delivery date
Refund Processing: Within 7 business days after approval
Restocking Fees: None
Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
Exchanges: Accepted

Return Eligibility

You may return an item within 30 days of delivery provided that:

The item is unused and in its original condition
All original packaging, accessories, tags, and included documents are returned
The item is securely packed to avoid damage during return shipping

Original shipping fees are non-refundable.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at support@ormexis.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

In these cases, Ormexis will cover the full cost of return shipping and provide either:

A replacement item, or
A full refund

For shipping damage claims, please report the issue within 48 hours of delivery.

Change of Mind Returns

If you wish to return an item due to:

Ordering the wrong product
Sizing issues
Personal preference
No longer wanting the item

You may still return the product within 30 days, provided it meets the return conditions above.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Exchanges

Need a different size, color, or item?

Item Not Received

If your package has not arrived, please contact us at support@ormexis.com so we can investigate the shipment with the carrier.

If the package is confirmed lost in transit, we will offer either:

A replacement shipment, or
A full refund

How to Start a Return

Receive Return Authorization
We will send you a pre-authorized return address and detailed return instructions.

Pack Your Item Securely
Include all accessories, tags, manuals, and original packaging.

Ship the Return
Send the package using a reliable shipping carrier according to the instructions provided.

⚠️ Important: Returns must be pre-authorized before being sent. Our business address is not a public drop-off location.

Refund Process

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 7 business days
Refund timing may vary depending on your bank or payment provider
No restocking fees apply