FAQ

Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collection, add your chosen products to your cart, and complete the checkout process. Once your order is confirmed, you'll receive a confirmation email with your order details.

Can I change or cancel my order?

Yes, provided your order has not yet been shipped. Please contact us as soon as possible at support@ormexis.com and we'll do our best to assist you.

If your order has already been dispatched, you may return it after delivery according to our Return Policy.

Shipping & Delivery

Where do you ship?

Ormexis ships to customers worldwide.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders, with no minimum purchase required.

How long will my order take to arrive?

Estimated delivery times are:

Processing Time: 1–2 business days
Transit Time: 6–10 business days
Estimated Total Delivery Time: 7–12 business days

How can I track my order?

Once your order has been shipped, you'll receive an email with a tracking number and tracking link.

Please allow 1–2 business days for tracking information to become available.

My tracking hasn't updated. What should I do?

Tracking updates can sometimes be delayed by the carrier. Please allow up to 48 hours after shipment before contacting us.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, and returned with all original packaging and accessories.

Do you charge restocking fees?

No. We do not charge any restocking fees.

Who pays for return shipping?

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If you receive a damaged, defective, or incorrect item, Ormexis will cover the return shipping costs.

How long does it take to receive my refund?

Once your return has been received and approved, refunds are issued within 7 business days to your original payment method.

Can I exchange an item?

Yes. If you would like to exchange an item, contact our support team within 30 days of delivery and we'll guide you through the process.

Products

What if I receive a damaged or incorrect item?

Please contact us immediately at support@ormexis.com with your order number and clear photos of the item and packaging.

We'll arrange a replacement or refund as quickly as possible.

What if my package is lost?

If your shipment is confirmed lost by the carrier, we'll send a replacement or issue a full refund.

Payments & Security

Which payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods available during checkout.

Is it safe to shop on Ormexis?

Yes. Your payment information is processed securely using encrypted payment systems to protect your personal information.

Contact & Support

How can I contact Ormexis?

Email: support@ormexis.com

Phone: +33 7 56 81 71 02

What are your customer support hours?

Monday – Friday
09:00 – 18:00 (GMT+1)

We aim to respond to all emails and enquiries within 24–48 business hours.

Contact Information

Store Name: Ormexis

Address:
7 Rue de la Nuée Bleue, 67000 Strasbourg, France